Complaints and data requests

Service complaints

The complaints email and postal address remain to be completed. For a data request, the My account form records a reference, date and progress information. This form is not represented as replacing all support contacts, a mediator or competent authorities.

Mediation and remedies

Under the prepared French commercial framework, consumers may, following an unresolved prior written complaint, refer the dispute free of charge to the actually appointed mediator under its eligibility rules. No name or accreditation is invented in this version. Court remedies and competent authorities remain available under applicable rules.

The former European online dispute-resolution platform, closed since July 2025, is not used as a remedy link in these documents.

Data-related requests

You can request full access, correction, erasure or account closure, restriction, objection, portability, or ask another question. Describe your request without attaching detailed financial information or an unnecessary identity document. A proportionate additional check may be requested.

An acknowledgement and reference are available under My account. Requests are handled by the team with a response and progress information; recording a request does not mean that data has already been deleted. For consent-based processing, cookie preferences immediately stop new optional analytics.